Our Booking Terms are easy to understand and very fair to you and us, there are no "hidden nasties" and no "dodgy small print".
Your booking with us is considered to be "on hold" up until 8 days before your first arrival date or event date. This means that you are welcome to change or cancel your booking anytime up until 8 days before you arrive and receive a full refund. From 7 days to arrival date or event date your booking is considered to be final and cancellation or alteration of your booking after that date will result in 100% of your booking cost being lost.

In all cases of cancellation our limit of liability is limited to only what you have paid us. Any additional expenses you may have incurred outside of your direct booking with us such as, but not limited to, airfares, ongoing travel bookings or other items are your responsibility only. These and other costs may be covered by your travel insurance policy.

UP UNTIL 8 DAYS BEFORE YOUR EVENT
If we have prior knowledge of any element of your package cancellation at least 8 Days before the event and before you arrive we will advise all affected customers accordingly and offer you one of three options.

• We can cancel your booking in full and offer you a full refund
• Offer you a refund on the cancelled element of your package
• Offer you an alternative option.

The decision to have a refund, or an alternative option is yours.

FROM 7 DAYS BEFORE YOUR EVENT
If we are informed of any element cancellation from 7 Days before you arrive, whilst you are travelling or after you arrive we will advise all affected customers accordingly and offer you one of the following options.

• Offer you a refund on the cancelled element of your package only
• Offer you an alternative option (if one is available)

The decision to have a part refund or an alternative option is yours.

In the case of the above condition the remainder of your booking (such as hotel accommodation and unaffected events or tours) will stand and our normal cancellation policy applies. In all cases of cancellation our limit of liability is limited to only what you have paid us. Any additional expenses you may have incurred outside of your direct booking with us such as, but not limited to, airfares, ongoing travel bookings or other items are your responsibility only. These and other costs may be covered by your travel insurance policy.

Yes. We can build a package specifically for your group, hen or stag party, corporate day out or for any amount of guests no matter how large. Our excellent relationships with Hotels, Transport companies and Racecourses allow us to have "special access" to Accommodation, Hospitality, Tickets, Tours and Entertainment facilities and more. The list of options we can offer you is virtually endless so please do please always call us or email us if you have a specific requirement and we will design and build a package specifically for you.